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Women in Foodservice Forum’s 2023 Change Makers

More than 3,200 food and restaurant industry professionals attended the annual Women’s Foodservice Forum conference earlier this spring, in Dallas. This year’s leadership conference, themed “Limitless,” featured a variety of educational sessions and keynote speakers who offered tips and inspiration for women looking to advance their careers and close the gender equity gap. Among them was a strong contingent of teammates from across the enterprise. A long-time partner with WFF, McLane sponsors the Annual Leadership Conference each year and Foodservice President Susan Adzick is a Past Chair.

McLane is incredibly proud of teammate Kelly Ruiz for being recognized by the Women’s Foodservice Forum as a 2023 Change Maker. The WFF’s Change Makers program helps build a strong pipeline of women leaders eager to propel their personal career advancement and champion the professional growth of others in the Foodservice Industry.

Kelly is the Manager of the Central Customer Service team. Prior to her promotion in June of last year, she served as Customer Service Manager for the Riverside distribution center for nine and a half years.

In her current role, Kelly leads the remote team of Customer Service Representatives providing support nationwide to our 47 Foodservice Distribution Centers. Before joining McLane Foodservice in 2013, Kelly worked for a diverse range of organizations, including Nordstrom and Dahon North America.

Kelly’s journey from retail, through hospitality, and distribution allowed her to identify how customer service evolves in each industry. In her early career at McLane, as Customer Service Manager at the Riverside DC, Kelly was instrumental in new business roll out, restaurant openings, and crisis communications. She was recognized in 2019 with a McLane 212o Award for customer communication during a crisis and named 2019 Vendor Partner of the year by the SoCal KFC Franchise Association.

Susan Adzick, President of McLane Foodservice praised Kelly’s success and attributes it to her leadership and positive personality. “Kelly’s demonstrated leadership competencies and passion for serving her teammates, her customers and her peers with excellence is what makes her a Change Maker within the foodservice industry. She is a very dynamic and high energy individual who gives her all to everything she touches,” Adzick said.

Women’s Foodservice Forum (WFF) is the Food Industry’s thought leader on gender equity. They provide the research, insights, and best practice solutions that enable food companies to address the pressing need for talent, drive better consumer insights, and increase business performance by realizing the full potential of women leaders.

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